WhatsApp Chatbot Terms and Conditions

Nadiya x Schwartz campaign


Effective Date: 8th September 2023
These Terms and Conditions ("Terms") govern your use of the WhatsApp chatbot ("Chatbot") provided by Schwartz UK ("we," "us," or "our") for the Nadiya x Schwartz campaign (“The Campaign”). By using the Chatbot, you agree to comply with and be bound by these Terms. Please read these Terms carefully before using the Chatbot.

1. Acceptance of Terms

By using the Chatbot, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Chatbot.

2. Use of Information

The Chatbot will collect and store phone numbers and messages sent by users for the purpose of providing assistance and improving the Chatbot's functionality. Your phone number and messages may be stored in a secure and encrypted database for 3 months.

3. Data Privacy and Security

We are committed to protecting your privacy and the security of your data. We will use your information in accordance with our Privacy Policy, which can be found here. While we take reasonable measures to secure your information, you acknowledge that the transmission of data over the internet may not be completely secure and that we cannot guarantee the security of your information.

4. User Responsibilities

When using the Chatbot, you agree to:

a. Provide accurate and complete information.
b. Use the Chatbot for lawful purposes only.
c. Not use the Chatbot to send or share content that is harmful, offensive, or violates the rights of others.
d. Not attempt to gain unauthorized access to the Chatbot or its systems.

5. Intellectual Property

The Chatbot, including its design, content, and underlying technology, is protected by intellectual property rights owned by us or our licensors. You may not modify, reproduce, distribute, or create derivative works based on the Chatbot without our express written permission.

6. Limitation of Liability

You understand and agree that the Chatbot is provided "as is" and we make no warranties or representations regarding its functionality, accuracy, or availability. We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use the Chatbot.

7. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Chatbot after such changes constitutes your acceptance of the revised Terms.

8. Termination

We may suspend or terminate your access to the Chatbot at our discretion, without prior notice, if we believe you have violated these Terms or for any other reason.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any legal action arising out of these Terms shall be brought in the courts of [Your Jurisdiction].

10. The Nadiya x Schwartz campaign

Messages can be sent to the Nadiya x Schwartz WhatsApp channel via the number +12697679254 at any time, however the specific Campaign period that the ChatBot will be monitored for is between 3pm-4pm on Friday 8th September 2023 only.

11. Response to messages

Relevant messages (i.e. messages that are about cooking or baking in relation to the Nadiya x Schwartz range of recipe kits and seasonings) will be endeavored to be responded to within this time period between 3pm-4pm on Friday 8th September 2023. While we will aim to respond to all relevant messages, this may not be possible due to the volume of messages received. Any messages deemed inappropriate or irrelevant will not be responded to, except for the automated response which will be shared with all users after their initial message.

Messages will be responded to between 3pm-4pm on Friday 8th September 2023 by Hill + Knowlton Strategies UK, alongside Nadiya Hussain.

By using the Chatbot, you agree to these Terms. If you do not agree, please refrain from using the Chatbot.

If you have any questions or concerns about these Terms, please contact us at mccormick.uk@hkstrategies.com.

McCormick UK Ltd
Haddenham Business Park Pegasus Way, Haddenham, Buckinghamshire England, HP17 8LB